Reporting and Analytics Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform a root-cause analysis on identified challenges, taking complete ownership from identification through resolution while effectively communicating any potential downstream effects.

• Establish the exceptions and reporting requirements necessary to guarantee accurate default reporting.

• Collaborate closely with default management on identified issues and/or regulatory changes, analyzing business processes and suggesting improvements to rectify data reporting errors.

• Validate and troubleshoot exception reports and default data from the system of record, ensuring that any discrepancies are recognized.

• Conduct data analysis to ensure precision prior to delivery to both internal and external customers.

• Modify existing reports to supply data for ad-hoc business requirements.

• Create and uphold documentation of processes (such as job aids, reports, and procedures) to ensure they remain current and accurate in accordance with department policy.

• Undertake additional duties and projects as assigned.

⛳️ Requirements

• High school diploma or equivalent professional experience.

• Over three (3+) years of experience in various functional areas within loan servicing, preferably in default.

• At least one (1) year of experience in data analysis and auditing large datasets to identify discrepancies.

• A solid understanding of loan servicing terminology.

• Familiarity with key loss mitigation programs and default timelines is a plus.

• Basic knowledge of Microsoft SQL programming and scripting is advantageous.

• Ability to navigate loan servicing systems effectively.

• Proficient in MS Office, with advanced skills in Excel (including the use of formulas such as vlookup, hlookup, etc.) and Outlook.

• Strong analytical and problem-solving capabilities.

• Capacity to manage multiple projects at the same time.

• Ability to perform under pressure and meet tight deadlines.

• Capability to make decisions impacting the department’s credibility, operations, and services moderately.

• Skills to organize and prioritize work schedules effectively in both the short and long term.

• Proficient in communicating effectively with colleagues and management-level associates within both internal and external customer contexts.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family, along with a discretionary 401(k) match of 50% on the first 4% of contributions.

• Access to various discounts on fitness, restaurants, retail, and more through our employee portal.

• Tailored training programs designed to help you advance your career.

• Employee referral bonuses, providing you with financial rewards for helping Carrington and Vylla grow.

• Educational reimbursement opportunities.

• The Carrington Charitable Foundation actively contributes to the community through initiatives that reflect the interests of Carrington Associates.