Repair Operations Program Manager

📋 Description

• Lead and coordinate project management efforts across various teams including Repair Operations, external partners, and engineering departments to address intricate repair challenges.

• Oversee the complete repair lifecycle for Ciena products.

• Collaborate closely with Ciena Engineering teams to enhance repair enablement, prepare for first pass evaluation (FPE), and drive continuous improvement initiatives in Repairs Operations.

• Spearhead and manage initiatives aimed at reducing MRB that create opportunities for cost savings and shorter lead times.

• Establish, manage, and report on essential operational metrics while pinpointing areas for enhancement.

• Identify and implement ongoing improvement initiatives within repair operations, utilizing data analysis and lean methodologies.

• Analyze data to uncover systemic problems, propose solutions, and execute corrective action plans.

• Advocate for engineering-driven optimization throughout repair processes and materials management.

⛳️ Requirements

• Bachelor’s degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical discipline.

• Over 10 years of experience in product, manufacturing, or process engineering in high-tech, telecom, networking, or complex electronics settings.

• Proven success in managing complex projects and facilitating operational enhancements.

• Demonstrated capability to lead intricate engineering projects from conception to completion.

• Strong familiarity with repair processes, logistics, and quality control practices.

• Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.

• Practical expertise in Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability concepts.

• Hands-on experience with process optimization, Lean methodologies, Six Sigma, or 8D problem-solving techniques.

• Outstanding communication, interpersonal, and leadership skills with the ability to work effectively across global, cross-functional teams.

• Willingness to travel occasionally to repair depots, manufacturing facilities, or supplier sites as needed.

• Proficiency in both English and Spanish.

🏝️ Benefits

• Flexible work environment.

• Opportunities for personal growth.

• Well-being initiatives.

• Significant social and community impact.