Renewals Sales Representative, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for exceeding quotas associated with territory renewal and expansion objectives.

• Efficiently manages the annual pipeline by proactively reaching out to customers several months prior to support expiration to conduct experience assessments and health checks of their environments.

• Engages customers proactively to educate them about new product features and additional offerings, aligning these with their business outcomes, successfully closing renewals, and expanding accounts through upgrades and new licenses.

• Identifies key stakeholders at both customer and partner levels, understands their priorities, and works backwards from there.

• Initiates cold calls to customers with expired support to encourage reactivation.

• Collaborates cross-functionally with the Deal Desk, Legal Department, Sales, and other teams to prepare Enterprise Renewal Agreements, Special Terms, and create NSQs.

• Clearly articulates and sells complex offers to both internal teams and external clients.

• Proficiently negotiates renewal offers at the CxO level.

• Provides accurate forecasting and business analysis while sharing valuable insights.

• Supports customers in various ways to ensure their success, which may include:

• Assisting with Licensing Transfers (opening license cases, guiding customers through the process, and ensuring satisfactory resolutions).

• Providing Customer Support Ticket Assistance (educating customers on how to open support tickets, escalating support cases through appropriate channels, and following up to ensure resolution meets customer satisfaction).

• Ensuring adequate support for Veeam’s channel partners to successfully close renewals and additional licenses.

• Maintaining accurate and timely records of all customer/partner activities in Veeam's customer relationship management system (SalesForce.com).

• Upholding impeccable Salesforce hygiene.

• Manages inbound renewal inquiries through various renewal portals.

• Prioritizes workload to achieve all KPIs, goals, and objectives.

• Meets daily/weekly SLAs while maintaining high customer satisfaction ratings.

⛳️ Requirements

• A minimum of 3+ years of relevant experience in one or more of the following areas: Sales, Account Management.

• Experience in Customer Success Account Management or Renewals is an advantage.

• Demonstrated history of exceeding quotas and KPIs.

• Capability to effectively lead initiatives to tackle complex customer requests and escalations within a multi-functional team.

• Excellent communication skills with a proven ability to effectively convey messages and influence all organizational levels, including executives.

• Outstanding organizational skills with a demonstrated ability to prioritize and manage multiple tasks to meet deadlines and quotas.

• Ability to thrive in a semi-autonomous and fast-paced work environment.

• High-energy, motivated self-starter ready to handle a significant volume of email communications and outbound calls.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.

• Comprehensive medical, dental, and vision coverage starting on your first day.

• Access to mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Fertility, adoption, and surrogacy support through Maven, along with paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities for learning and growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.