Renewals Representative, Dutch Speaking

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a substantial portfolio of renewal opportunities.

• Meet quarterly sales objectives and lead the renewals sales process.

• Engage proactively with customers and channel partners 90–120 days prior to expiry.

• Collaborate closely with field account executives on shared accounts.

• Create urgency among partners to ensure timely quotes and orders.

• Recognize churn risk early and escalate with suggested solutions.

• Maintain precise forecasting and pipeline integrity in SFDC.

• Ensure consistent outbound activity to safeguard revenue.

• Manage the complete renewals process from start to finish.

• Work together with account executives and the channel team.

• Spot cross-sell opportunities.

• Identify natural expansion opportunities.

• Implement planned customer engagement cadences and comprehensive strategic account plans where applicable.

• Assist the new business sales team on expansion opportunities related to pending renewals.

• Partner to facilitate additional growth solutions that align with customer cybersecurity and business outcomes.

⛳️ Requirements

• 2–5 years of experience in renewals, sales, or account management (SaaS experience preferred).

• Proven track record managing a high-volume book of business across commercial, midmarket, or enterprise segments.

• Familiarity with selling through and alongside channel partners.

• Capability to excel in a team-selling environment.

• Proficient in Salesforce (SFDC) and CRM tools.

• Fluent in both Dutch and English.

• Strong organizational abilities and comfort with high volumes.

• Confident and seasoned in outbound activities, including phone, email, and follow-up strategies.

• Skillful in navigating partner-driven sales cycles.

• Resilient and persistent in the face of objections.

• Open to coaching and structured processes.

• Possess an ownership mindset focused on proposing solutions.

• Team-oriented with a commercial mindset.

• Capable of executing planned customer engagement cadences and strategic account plans.

• Able to support new business sales and expansion opportunities.

🏝️ Benefits

• Remote-first working model.

• Employee-led diversity and inclusion networks.

• Annual charity and fundraising initiatives.

• Volunteer days.

• Global employee sustainability efforts.

• Global fitness and trivia competitions.

• Global wellbeing days.

• Monthly wellbeing webinars and training.

• Adjustments in recruitment and selection processes for applicants requiring support.