Renewals Manager – EMEA

📋 Description

• Oversee the renewal process for a customer portfolio, ensuring renewals are completed accurately and on time.

• Foster strong relationships with customers while identifying upselling and cross-selling opportunities.

• Negotiate and finalize renewal contracts in close collaboration with our sales team.

• Effectively communicate with both technical and non-technical stakeholders, clearly conveying the value we offer to our customers.

• Work alongside cross-functional teams to ensure customer requirements are fulfilled and any issues are addressed.

⛳️ Requirements

• A bachelor's degree in business, marketing, or a related discipline.

• Over 4 years of experience in a sales or account management position, preferably within a SaaS environment, though this is not mandatory.

• Experience managing Mid Market and Enterprise level accounts.

• Exceptional communication and negotiation abilities.

• Capability to develop strong customer relationships.

• Proactive mindset with the ability to handle multiple accounts at once.

• Familiarity with Salesforce or other CRM systems is advantageous.

• Proficiency in a second European or Middle Eastern language is preferred but not essential.

🏝️ Benefits

• Flexibility to tailor your work schedule around your personal life.

• Designated quarterly Whaleness Days along with an end-of-year Whaleness break.

• Home office setup provided to ensure your comfort while working.

• 16 weeks of paid parental leave after six months of employment.

• Technology stipend of $100 USD net per month.

• PTO plan that encourages you to take time off for personal enjoyment.

• Training stipend available for conferences, courses, and classes.

• Equity in the company, as we are a growing start-up and want all employees to share in our success.

• Docker merchandise.

• Medical benefits, retirement plans, and holidays vary by country.

• Remote-first culture, complemented by offices in Seattle and Paris.