Renewal Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manages all stages of the renewal process.

• Develops pricing proposals.

• Engages in negotiations.

• Creates contracts.

• Recognizes customer needs, addresses obstacles, and implements renewal strategies to retain clients and boost ARR.

• Identifies prospects for upselling and business expansion.

• Actively monitors churn risk by assessing adoption and health metrics in collaboration with Customer Success Managers.

• Contributes to the formulation and implementation of cross-functional strategies to mitigate churn risk.

⛳️ Requirements

• 1-2 years of experience in Sales, Operations, Customer Success, or Account Management.

• Proven track record of meeting retention and upselling goals.

• Demonstrated ability to build credibility, trust, and rapport with stakeholders at all organizational levels.

• A business-oriented mindset with strong commercial skills.

• Exceptional communication, project management, and organizational abilities.

• Proficiency in Salesforce is highly preferred.

• Flexible schedule to accommodate customer hours in the US.

• Language requirement: English.

🏝️ Benefits

• Competitive salary plus a bonus structure on top of the base salary.

• Open vacation policy – enjoy 22 vacation days annually, with the freedom to take additional time off as needed.

• Equity – every full-time employee receives equity in the company.

• Comprehensive medical, dental, and vision insurance plans available through Multicare.

• Life insurance plan for cases of death or permanent disability.

• Meal allowance of 9.60€ for each worked day.

• Remote work allowance of 25€ per month.

• Referral bonuses – earn a 2500€ bonus for successfully referring qualified candidates.

• Summer flex hours – employees are encouraged to take advantage of flexible hours during the summer to enjoy longer, sunnier days.

• Unplug days – designated days throughout the year when the company closes to allow employees to disconnect and recharge.

• Virtual and in-person events – opportunities for educational webinars, team-building activities, and community service to foster connections among coworkers.

• Access to Talkspace and Employee Assistance Programs – providing employees with straightforward access to licensed mental health professionals and support services to assist with work-life balance at no cost.