Renewal Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Taking ownership of and executing a portfolio of renewal contracts within a designated territory.

• Ensuring that all renewals are completed on schedule.

• Identifying growth prospects and offering insights that enhance future business outcomes.

• Recognizing and escalating risks associated with the customer portfolio.

• Collaborating with Account Executives to formulate and implement negotiation strategies for account contract renewals that optimize long-term contract value while safeguarding and enhancing customer trust.

• Managing the entire renewal process with customers, which includes renewal quotes and opportunities, in partnership with Customer Success, Finance, Legal, Deal Desk, and Sales teams, ensuring all contracts are accurate and timely.

• Enhancing account growth opportunities through active participation in the account team and identifying incremental opportunities aligned with the renewal playbook activities.

• Recognizing customer needs, overcoming obstacles, and demonstrating robust account management and commercial skills to achieve on-time renewal closures (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI).

• Providing Customer Success Management and Sales with comprehensive visibility into renewals and involving Algolia Leadership as necessary.

• Maintaining and updating an accurate renewal forecast for your territory, while communicating any renewal risks to internal resources to devise resolution strategies.

• Following and adhering to best practices for all internal processes, which include, but are not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting.

• Achieving financial and strategic objectives aimed at minimizing attrition, securing favorable terms, increasing revenue through upsells, cross-sells, and add-ons, and maximizing customer value.

• Accurately forecasting and managing the pipeline on a monthly and quarterly basis.

⛳️ Requirements

• A minimum of 3 years of relevant customer-facing experience in a SaaS/Software Company.

• Proven ability to take ownership and show initiative in an account team setting.

• Capability to manage strategic and enterprise-level accounts, identify issues and opportunities, and provide solutions using strong process management, negotiation skills, financial acumen, and the ability to enforce strict policies.

• Strong relationship-building skills and the ability to collaborate closely with team members.

• Flexibility to react and adapt to potential rapid changes in priorities and organizational policies.

• Excellent presentation, written, and verbal communication skills.

• Ability to prioritize, drive decisions, and bring closure to recommendations and issues.

• Strong attention to detail and a process-oriented mindset.

• Proven time management skills with the ability to prioritize tasks effectively.

• A continuous desire to learn and improve.

• Ability to thoroughly understand customer sentiments or needs and strategically involve other parties (such as AE, CSM, or leadership) to proactively mitigate risks.

• Experience with Salesforce CRM.

• Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, significant change, and building internal infrastructure).

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.