Release Customs Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Timely processing, rating, and releasing of client shipments in accordance with operational procedures and service standards.

• Creation of customs entries by examining shipment documentation, selecting relevant client records, vendors, keywords, and HS codes.

• Inputting shipment data for release, rating, and billing, while ensuring all mandatory fields are accurate and complete.

• Assessing the correct value for duty and tariff treatment based on invoice details and terms of sale.

• Soliciting any missing documentation, information, or instructions from Release Import Analysts, clients, or client service teams.

• Confirming release-condition, compliance, rating, and free-trade-certificate documentation.

• Adhering to SOPs, ESPs, business rules, and specific client instructions while suggesting updates to outdated procedures.

• Identifying opportunities for process improvements to enhance efficiency and client service.

• Conducting research and professionally responding to information requests from the Call Center via phone or email as applicable.

• Prioritizing tasks based on client and customs requirements, escalating release issues when necessary.

• Updating, approving, and releasing billing information; assisting with billing and ASR data entry as required.

• Engaging in daily Release Operations while utilizing available system automation tools.

• Executing additional related duties assigned by management and complying with established policies and procedures.

⛳️ Requirements

• No prior experience is necessary.

• A High School diploma/GED or equivalent is required.

• An Associate's Degree or post-secondary education is preferred.

• Exceptional oral and written communication and organizational skills are essential.

• A client-service orientation and strong interpersonal skills for interaction with internal and external clients and colleagues.

• Capability to manage high volumes of work and meet stringent deadlines.

• Strong attention to detail, organization, completeness, and accuracy is crucial.

• Good analytical and problem-solving skills are required.

• Ability to make decisions and recommendations within authorized limits.

• Excellent time-management skills are necessary.

• Capacity to present a professional image.

• Proficiency in Word and Excel is required.

• Progress toward or successful completion of the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA is required if not already obtained.

• Successful completion of the CCS examination is mandatory for further advancement.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Incentive opportunities.

• Professional development support.

• Continuous learning opportunities.

• Flexible and growth-oriented work environment.

• Long-term support for employees.

• Recognition for achievements.

• Accommodations for applicants and employees with disabilities throughout the recruitment process.