Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key customer accounts, acting as the main liaison for all relationship management activities.

• Establish long-lasting partnerships with clients by comprehending their business goals and providing proactive, value-oriented solutions.

• Enhance customer retention by guaranteeing outstanding service delivery, responsiveness, and consistent account management.

• Discover opportunities to deepen existing customer relationships through additional services, sustainability efforts, and strategic account planning.

• Facilitate regular business reviews with clients to share performance metrics, operational updates, and opportunities for continuous improvement.

• Track account performance, analyze trends, and create action plans to boost customer satisfaction and operational results.

• Handle customer escalations and coordinate cross-functional teams to ensure prompt resolution of service-related issues.

• Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure that contractual commitments and customer expectations are consistently met.

• Assist with contract renewals, pricing negotiations, and account planning activities to maximize customer value and profitability.

• Keep accurate account documentation, forecasts, and customer activities within Salesforce and other business systems.

• Stay updated on market trends, industry advancements, and sustainability initiatives to offer strategic advice to customers.

• Participate in process improvement initiatives that enhance customer experience and operational efficiency.

• Mentor and support less experienced team members while fostering a collaborative and customer-centric culture.

⛳️ Requirements

• Bachelor's degree preferred; equivalent professional experience will be taken into account.

• 5–7 years of experience in account management, relationship management, sales, or another customer-facing role.

• Proven track record in managing strategic customer portfolios and driving customer retention and revenue growth.

• Strong experience in developing executive-level customer relationships and influencing business outcomes.

• Experience overseeing contract renewals, business reviews, and customer performance reporting.

• Exceptional communication, negotiation, and presentation skills.

• Strong analytical and financial expertise with the ability to interpret performance data and identify growth opportunities.

• Proficiency in Salesforce CRM and Microsoft Excel.

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently while effectively collaborating across cross-functional teams.

🏝️ Benefits

• 401(k) Retirement Savings with Company Match; Immediate Vesting

• Medical & Dental Insurance

• Vision Insurance (Company Paid)

• Life Insurance (Company Paid)

• Short-term & Long-term Disability (Company Paid)

• Employee Assistance Program

• Flexible Spending Accounts/Health Savings Accounts

• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer

• 7 Paid Holidays

• Annual Bonus Plan at Every Level