Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage designated mortgage loan portfolios to mitigate risk and optimize performance.

• Assist in coordinating the efforts of the entire servicing team.

• Serve as the main point of contact for both internal and external stakeholders concerning assigned assets.

• Address issues that affect portfolio health and borrower relationships.

• Comprehend all facets of real estate transactions, including loan structures, borrower/LLC arrangements, securitization documents, project management, and market dynamics.

• Actively monitor loans, identify potential risks, escalate concerns, and implement remediation strategies.

• Function as the primary liaison with clients, borrowers, investors, and internal departments.

• Manage direct communication with borrowers, encompassing collections, inquiries, and issue resolution.

• Evaluate tax returns, borrower financial statements, and property financials to guide asset strategies.

• Advise on and implement loss mitigation strategies as needed.

• Support governance and compliance initiatives to align with the company's risk appetite and standards.

• Assist with the deployment and enhancement of AI tools for departmental efficiency.

• Distill complex issues and provide clear, actionable insights to management.

• Continuously seek opportunities to enhance workflows, boost efficiency, and improve the borrower experience.

• Leverage company-provided AI technologies, including Claude with unlimited token access, as an integral part of daily duties to enhance efficiency, automate administrative tasks, improve communication, support decision-making, and consistently optimize business processes.

• Contribute innovative ideas that enable the team to scale effectively while preserving high service and risk management standards.

⛳️ Requirements

• Bachelor’s Degree is mandatory.

• 5+ years of experience in Asset Management, Commercial Servicing, Commercial Underwriting, or a related field.

• Exceptional skills in relationship building.

• Outstanding communication abilities.

• Quick response capability.

• Strong organizational skills.

• Self-directed and proactive work ethic.

• Advanced proficiency in Microsoft Excel.

• Analytical mindset with the ability to recognize patterns, outcomes, and solutions.

• Technologically adept and quick to learn new systems.

• Previous experience with AI tools is advantageous.

• Strong organizational, planning, and time management abilities.

• Proficient in critical thinking and advanced problem-solving skills.

• Capability to interpret and apply written and verbal regulations.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• 401(k)

• 401(k) matching

• Paid time off