Rehabilitation Case Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Support various tasks, including managing referrals from insurers and employers, and coordinating treatment for individuals via our supplier network.

• Collaborate with leading case management professionals to oversee cases from initial instruction to completion, ensuring all elements are handled efficiently and accurately.

• Communicate with insurers, solicitors, employers, and suppliers to gather referral details, arrange treatments, and follow up with clients and customers.

• Develop and maintain case information within our tailored system to ensure a seamless experience for clients and customers.

• Manage expectations and address any concerns related to cases by fostering strong relationships with all parties involved.

• Employ logic and deductive reasoning to identify the root causes of any complaints and work swiftly to resolve them.

• Take a compassionate and understanding approach when making decisions about an individual’s healthcare, considering the perspectives of all stakeholders.

⛳️ Requirements

• Previous experience in a customer service or administrative position, particularly in legal claims or health administration.

• Proven experience in a fast-paced, high-volume work setting.

• Proficient in using various IT systems, including Microsoft 365 and our customized systems.

• Possess a degree or higher qualification.

🏝️ Benefits

• Medicash Health Cash Plan: Includes the ability to claim back dental, optical, and chiropody expenses, with the option to add your dependent children for free!

• 24/7 Digital Health: Provides round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP).

• Mental Health Support: Offers up to 8 fully funded face-to-face counselling or CBT sessions.

• Pension Scheme & Pension Salary Sacrifice.

• Peace of Mind: Enjoy the assurance that your loved ones are protected with a Death in Service benefit equivalent to 4x your base salary.

• Payroll Giving: Contribute to your favorite causes directly from your gross pay.

• Annual Leave: Receive 25 days of leave, plus Birthday Leave to celebrate your special day.

• Flexibility: Choose to buy or sell up to 3 days of holiday each year.

• Giving Back: Benefit from up to 2 fully paid Volunteering/Community days per year.

• Family First: Enjoy enhanced and generous Maternity and Paternity policies, along with comprehensive Company Sick Pay.

• Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, along with opportunities for internal promotion and secondments.

• Rewarding Excellence: Experience annual pay reviews, discretionary bonus schemes, and regular staff awards to acknowledge your hard work, plus various events and activities throughout the year.