Registration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the creation and execution of specialized materials and procedures related to registration and course selection operations, ensuring compliance with CIEE academic policies.

• Direct the student course selection process along with the preparation of schedules for advising portfolios.

• Lead the strategic development, training, and management of all Academic Affairs processes concerning courses and academic policies and procedures.

• Supervise a team of Registration Coordinators, ensuring the timely, accurate, and reliable administration and reporting of course-related data for registration and grades processing.

• Guide Registration Coordinators in handling administrative tasks linked to the grade appeal process and participate as a member of the CIEE Academic Appeals Committee.

• Educate Registration and other CIEE teams on the application of both existing and new policies and procedures.

• Conduct regular evaluations of current policies and provide recommendations to the Registrar for enhancements and additions.

• Ensure the development and distribution of training modules and reference materials for all pertinent academic resources.

• Create and support the delivery of registration and grades-related training materials for CIEE staff in the US and abroad.

• Assist in reviewing and developing marketing and web content associated with registration and courses.

• Collaborate closely with the Registrar and other Registration team members to:

• Design and implement workflow efficiencies and continually enhance mechanisms for inter- and intra-departmental cooperation and communication to effectively manage academic policy compliance and standards.

• Establish systems for placing, tracking, and managing expectations for related requests.

• Communicate updates on team projects.

• Work together on resolving any workflow or inter-team communication challenges.

• Enhance the user experience for students and resident staff within the course registration system.

• Address all inquiries, issues, problems, and/or needs from Registration team members and CIEE Portland and/or site staff related to the outlined job responsibilities in a prompt manner.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• At least four (4) years of relevant full-time administrative experience within a college or University Registrar’s office, or within a study abroad office required.

• Previous experience in a study abroad provider organization is preferred.

• A minimum of two (2) years of supervisory experience leading projects or in management roles is preferred.

• Willingness to grow and develop professionally, alongside our client group and the Company.

• Ability to uphold CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and embrace its culture.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (based on our eligibility rules)

• CIEE Study Abroad and TEFL Program discounts

• 403(b) Retirement Plan with employer contribution

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)