Registered Nurse – Medical Virtual Assistant, Primary & Functional Medicine

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Achieve proficiency in Ultralight EMR while managing designated clinical and administrative responsibilities.

• Complete all assigned EMR tasks within a 24-hour timeframe.

• Assist in the workflows for prescription refills and prior authorizations.

• Collaborate with pharmacies to verify receipt of prescriptions and acquire updates related to medications.

• Follow up with patients on actions taken and provide relevant updates.

• Respond to patient messages and emails in a professional and timely manner.

• Learn and utilize the practice’s supplement platform.

• Work with Hint, the payment system integrated with Ultralight.

• Manage patient phone calls and inquiries.

• Schedule and reschedule patient appointments as necessary.

• Provide prompt follow-up on patient requests.

• Maintain professional communication with patients, pharmacies, and other contacts through phone, email, and patient messaging.

• Assist in managing the support email inbox.

• Respond to email inquiries that are not patient-related.

• Triage emails and draft responses utilizing FAQ resources.

• Aid in creating posts and captions for Instagram.

• Conduct research on wellness, functional medicine, and integrative medicine topics.

• Download, review, and verify requested information.

• Provide general business and administrative support.

⛳️ Requirements

• Registered Nurse (RN) license required.

• Practical hands-on experience working in a medical or clinical practice, not just general virtual assistant experience.

• Clinical experience in family medicine and/or internal medicine is essential.

• Strong proficiency in using EMR/EHR systems is required.

• Ability and eagerness to quickly learn Ultralight EMR.

• Experience in supporting clinical workflows and communicating with patients.

• Excellent verbal and written communication skills in English.

• Clear, professional, and confident communication skills over the phone and via email.

• Comfortable with learning new healthcare technologies and platforms.

• Dependable and capable of consistently meeting assigned deadlines and responsibilities.

• Must be able to provide a long-term commitment to the role.

• Must communicate in English clearly and professionally in both spoken and written forms.

• Relevant work experience is a must.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability for video meetings with camera on when required.

• A reliable laptop or desktop computer is essential.

• A stable high-speed internet connection with a minimum of 25 Mbps is required.

• A noise-canceling headset is necessary.

• A working webcam for virtual meetings is required.

• A quiet and professional work environment is essential.

• Preferred: Previous experience using Ultralight EMR.

• Preferred: Experience in primary care, functional medicine, integrative medicine, wellness, or longevity.

• Preferred: Hands-on experience with prescription refills, prior authorizations, pharmacy coordination, and patient follow-ups.

• Preferred: Experience in supporting physicians or other medical professionals.

• Preferred: Experience with email triage and healthcare-related research.

• Preferred: Familiarity with social media posting and caption creation.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance.