Bilingual Medical Receptionist / Front Desk Virtual Assistant

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Handle a large volume of incoming patient calls from various practice locations

• Assist in reducing missed calls and ensure patients receive prompt support

• Schedule, confirm, and manage patient appointments, including rescheduling

• Professionally and accurately respond to standard patient inquiries

• Enter and update patient data in the practice's EMR system

• Keep patient charts and appointment details accurate

• Utilize Nextiva for managing incoming and outgoing calls for the practice

• Make outbound calls to patients as necessary

• Collaborate with the front-desk team via Google Chat

• Familiarize and adhere to the practice's Women's Health workflows, appointment types, and internal abbreviations

• Deliver a professional, friendly, and patient-centered front-desk experience

• Assist with daily administrative tasks while upholding patient confidentiality and HIPAA standards

⛳️ Requirements

• Female candidate required based on the client's specific staffing preference for this role

• Proficient in both spoken and written English and Spanish

• Strong communication skills in English with a clear, professional, and neutral/American accent

• Prior experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or another patient-facing administrative role

• Comfortable managing a high volume of inbound calls in a fast-paced medical setting

• Strong experience in appointment scheduling and patient communication

• Experience with entering and updating patient data in an EMR/EHR system

• Excellent multitasking, organizational, and time-management abilities

• Professional, friendly, and patient-focused communication style

• Comfortable working remotely and collaborating with a team through online communication tools

• Reliable internet connection and a professional remote work environment

• Preferred: hands-on experience with ModMed (Modernizing Medicine)

• Preferred: previous experience using Nextiva or similar VoIP/phone systems

• Preferred: experience supporting a Women's Health, OB/GYN, or related medical practice

• Preferred: familiarity with medical terminology and Women's Health appointment workflows

• Preferred: experience working with multiple practice locations or high-volume medical offices

🏝️ Benefits

• Full-time contractor position, 40 hours per week

• Schedule: Monday through Friday, 9am–5pm EST

• Starting rate negotiable based on skillset and experience