Regional Technical Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Promptly address dealer technical support inquiries through designated communication channels.

• Conduct on-site vehicle diagnostics and troubleshooting to assist dealers and service centers.

• Identify and document product quality issues encountered in the field, supporting investigations and follow-up actions.

• Lead the resolution of customer concerns by collaborating with service teams and end customers.

• Serve as the "eyes and ears" in the field, providing valuable feedback and insights to the Aftersales team.

• Monitor technician competency levels in your region and recommend targeted training opportunities.

• Assist with visits from factory engineers at service centers and Pre-Delivery Inspection (PDI) facilities.

• Conduct on-site confirmations, analysis, improvements, and training related to technical and NPS issues.

• Deliver weekly reports summarizing regional operations, including technical support activities, major quality concerns, urgent incidents, documentation/manual updates, and the status of vehicles pending diagnosis, parts, or repair.

• Prepare and submit monthly operational reports that cover technical support activities, first-time fix rates, pending vehicle statuses, and NPS performance.

• Undertake other ad-hoc tasks as requested by the business.

⛳️ Requirements

• Certificate III in Automotive Mechanical Technology (Light Vehicle) or an equivalent qualification.

• At least 5 years of experience in a technical support or customer service role within the automotive industry.

• Master Technician or Diagnostic Technician status is preferred.

• Strong diagnostic skills coupled with hands-on capabilities.

• Excellent written and verbal communication skills, with the capacity to convey complex information clearly.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Solid understanding of dealership operations, workshop processes, and automotive service best practices.

• Self-motivated, customer-oriented, and adept at managing responsibilities across multiple locations.

🏝️ Benefits

• Opportunities for professional development.