Regional Technical Service Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Lead and manage technical service support throughout the SEA region in the food industry.

• Offer technical consultation and troubleshooting assistance for customers, OEMs, and sales teams.

• Conduct inspections of equipment and plants, along with lubrication assessments.

• Create professional technical reports and provide product recommendations.

• Foster and develop long-term relationships with customers through technical engagement.

• Collaborate closely with sales teams to assist with customer visits and solution-oriented selling.

• Support OEMs with technical recommendations and obtain necessary approvals.

• Contribute to product enhancement and provide feedback to regional and global teams.

• Engage in technical events, exhibitions, and industry seminars.

• Offer technical insights on market trends and customer requirements (non-commercial).

• Develop technical reports and tailored recommendations for customers.

• Aid in the continuous improvement of service processes and tools.

• Support regional initiatives aimed at achieving technical service excellence and enhancing customer experience.

• Manage local and regional business needs, including training, utilizing technology to connect with all stakeholders (KL Sales & Channel Partners), and creating platforms to bolster knowledge enhancement.

• Provide on-site technical service and troubleshooting to meet existing customer expectations.

• Deliver technical training sessions, seminars, and workshops for both customers and sales teams.

• Identify and maximize opportunities focusing on OEM operations for existing and new approvals/recommendations through activities at their regional subsidiaries.

• Undertake special projects and assignments as directed by superiors and as required by the business.

⛳️ Requirements

• Bachelor's degree in Engineering (Mechanical, Chemical, or a related discipline).

• At least 8 years of experience in technical service, maintenance, or application engineering, preferably in the lubrication or specialty lubricants sector.

• Strong practical experience with lubrication systems, tribology, or industrial maintenance practices.

• Demonstrated experience in providing technical support and troubleshooting for industrial applications.

• Background working with industrial clients and OEMs, particularly in sectors such as cement, steel, food, or manufacturing.

• Strong analytical and problem-solving skills in a technical context.

• Proficient communication skills in English, both written and verbal.

• Willingness to travel within the region.

🏝️ Benefits

• Health insurance coverage.

• Retirement savings plans.

• Paid time off for employees.

• Flexible work arrangements to accommodate personal needs.

• Opportunities for professional development and growth.