Regional Service Manager – Liquid Cooling

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Lead and oversee the operations of regional liquid cooling services, ensuring the delivery of consistent, high-quality service.

• Manage the installation, commissioning, maintenance, and troubleshooting of liquid cooling systems in data center settings.

• Ensure that services are in line with established service models, SLAs, and industry best practices.

• Develop and refine regional service processes to enhance efficiency, reliability, and customer satisfaction.

• Take ownership of the regional services profit and loss, including revenue management, cost control, margins, and forecasting.

• Analyze financial performance through P&L statements and operational metrics to promote continuous improvement.

• Assist in formulating pricing strategies, cost estimates, and service contract frameworks.

• Create and implement strategies to boost services revenue and profitability in the region.

• Maintain an in-depth understanding of liquid cooling technologies and data center infrastructure.

• Collaborate with engineering, sales, and product teams to facilitate complex technical solutions.

• Serve as a technical escalation contact for both customers and internal stakeholders.

• Keep abreast of industry trends and emerging technologies.

• Act as the primary liaison for key regional customers.

• Cultivate strong customer relationships as a trusted advisor.

• Support sales teams in pre-sales initiatives and service proposals.

• Lead customer meetings, reviews, and executive discussions.

• Mentor and develop regional service staff.

• Promote a culture centered on safety, accountability, and ongoing improvement.

• Coordinate efforts with cross-functional teams, including sales, engineering, supply chain, and finance.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in a related field.

• Experience in data centers, ideally with a focus on liquid cooling solutions.

• Knowledge and experience with service models and P&L statements.

• Ability to comprehend and convey technical solutions effectively.

• Experience in customer-facing roles.

• Proficient basic computer skills, especially in Microsoft Excel.

• Previous experience in regional or multi-site service management is preferred.

• Familiarity with mission-critical or infrastructure environments.

• Understanding of service contracts and SLAs.

🏝️ Benefits

• Commitment to enhancing communities where our employees live and work.

• Support and encouragement for the philanthropic efforts of our employees globally.

• Matching program that provides funds to nonprofit and educational organizations where our employees volunteer or donate.