Regional Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Overall oversight for a network of geographically diverse independent contractors conducting background field investigations on behalf of 1FORCE.

• Ongoing communication with field investigators to track inventory, production metrics, timeliness, and quality standards.

• Provide essential support to field investigators, including fee approvals, compliance with manifesting, retention of case notes, case assignments, status updates on timeliness and quality, training requirements, and case incentive opportunities as they arise.

• Utilize customer and internal data platforms to pinpoint trends, areas of concern, and opportunities for growth.

• Supervise the workload and allocation of tasks across a region, including reviewing and approving incentives for independent contractors.

• Keep field staff informed about internal and external policy, procedural, and process updates.

• Prepare for and conduct field visits with investigative staff as necessary (less than 10% travel).

⛳️ Requirements

• Must exhibit leadership qualities, be a motivator, highly organized, and consistently maintain a professional demeanor.

• Comprehensive understanding of agency programs, including DCSA, DHS-Wide, and other BI contracts.

• Demonstrated flexibility, adaptability, and ability to collaborate with individuals at all levels in a dynamic environment.

• Strong desire to build new relationships quickly and effective communication skills to articulate detailed strategies and complex topics to management and customers.

• Proven ability to efficiently manage multiple processes and projects with tight deadlines and shifting priorities.

• Demonstrated problem-solving skills to navigate complex issues and implement successful solutions.

• Strong critical thinking abilities to make objective assessments and offer constructive feedback.

• Excellent work ethics, including punctuality, organization, and attention to detail.

• Must have experience working with DCSA’s PIPS and FWS programs.

• Proficient in MS Office Suite.

🏝️ Benefits

• Fully remote