Regional Operations Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide operational leadership and accountability directly to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals.

• Conduct regular site visits to evaluate operational performance, identify gaps, and implement corrective strategies in collaboration with hospital leadership teams.

• Establish and oversee regional operational standards, workflows, and performance benchmarks that align with Veritas policies and best practices.

• Act as the escalation point for complex operational, clinical support, and employee relations issues that surpass hospital-level resolution.

• Lead regional operational planning, which includes scheduling site visits, leadership meetings, and cross-hospital initiatives.

• Assist in the onboarding and integration of acquired hospitals into Veritas operational standards as required.

• Own the regional P&L performance for all assigned hospitals, encompassing revenue growth, expense management, and EBITDA outcomes.

• Collaborate with Hospital Directors to develop, monitor, and manage annual operating budgets and capital expenditure requests.

• Analyze financial reports, KPIs, and trend data to pinpoint opportunities, highlight risks, and drive performance improvement.

• Hold hospital leadership accountable for achieving financial targets, offering coaching and support to address any variances.

• Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting.

• Directly lead, develop, and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio.

• Identify leadership development needs and collaborate with Human Resources to create succession plans, training pathways, and performance improvement strategies.

• Foster associate engagement and retention across the region by exemplifying Veritas values and holding hospital leaders accountable for team culture outcomes.

• Partner with Human Resources on intricate employee relations matters, investigations, and workforce planning.

• Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback, and support.

• Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery.

• Assist hospitals in maintaining compliance with AVMA, state veterinary board, and accreditation standards relevant to specialty and emergency practice.

• Work alongside clinical leadership to address staffing, workflow, and facility issues that impact patient care quality or team safety.

• Monitor client experience data across the region and collaborate with hospital leaders to implement service enhancements.

• Champion the adoption and effective use of practice management systems and operational technology across assigned hospitals.

• Support hospital teams in integrating AI-assisted tools, such as ambient documentation and clinical workflow technology, into daily operations.

• Identify technology gaps and collaborate with the enterprise technology team to implement solutions that improve efficiency and care delivery.

⛳️ Requirements

• Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management, or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role.

• Minimum of seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level position.

• Demonstrated experience in P&L ownership and financial management across multiple locations.

• Proven capability to lead, develop, and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio.

• Strong analytical skills with experience in utilizing financial reports, operational KPIs, and performance data to inform decisions.

• Excellent communication and relationship-building skills with the ability to influence at all organizational levels.

• Willingness to travel 50% or more, including across multiple time zones.

🏝️ Benefits

• Highly competitive salary based on experience

• Mental health support with Talkspace

• Paid time off

• Reimbursement for professional membership and licensure fees

• 401k retirement plan options with company match

• Medical, vision, and dental insurance options

• Basic life insurance provided along with other voluntary insurance options available for full-time team members

• 6 weeks paid parental leave for full-time team members

• Pet insurance and discount program

• Employee Assistance Programs