Regional Manager, Customer Success

This is a fully remote position, open to applicants in Europe.

📋 Description

• Leading, coaching, and nurturing a team of Customer Success Managers throughout the EMEA region.

• Ensuring customers successfully launch and continue to derive measurable value from Constructor’s products.

• Promoting high standards of customer experience, adoption, and engagement across the area.

• Implementing and refining scalable processes and best practices to facilitate team growth while enhancing service quality.

• Establishing and sustaining strong executive relationships within customer organizations.

• Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a smooth transition from sales to Customer Success.

• Serving as an escalation point for intricate customer challenges and taking initiative when hands-on customer engagement is necessary.

• Empowering your team to navigate complex enterprise stakeholder landscapes, manage competing priorities, and align customers around shared objectives.

• Assisting in shaping clear internal and external narratives concerning customer needs, priorities, and success metrics.

• Collaborating closely with Product and Engineering to prioritize customer-impacting initiatives and effectively manage engineering requests.

• Continuously spotting opportunities to enhance onboarding, integrations, and ongoing optimization to drive improved customer outcomes.

⛳️ Requirements

• Multiple years of experience working directly with customers and large, complex organizations in a technical setting.

• Demonstrated experience in managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.

• Experience in supporting enterprise customers and navigating multi-stakeholder organizations.

• Strong technical curiosity and the capability to confidently discuss product functionality and value with both technical and non-technical stakeholders.

• Outstanding communication, coaching, and interpersonal skills.

• Ability to quickly grasp organizational dynamics, prioritize efficiently, and align stakeholders around clear objectives.

• Strong influencing skills with the ability to inspire both your team and cross-functional partners.

• A proactive, solutions-oriented mindset with the capacity to learn swiftly and adapt in a fast-paced environment.

• A genuine passion for working with customers and solving new challenges.

• Bonus: Proficiency in multiple languages.

• Ability to work EMEA hours.

🏝️ Benefits

• Leave Package

• Work From Home

• Training & Development

• Stock Option Plan

• Paid Time Off