Regional Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead, mentor, and oversee Area Managers, local operations staff, and drivers.

• Foster a culture centered around safety, accountability, operational excellence, and customer service.

• Monitor, document, and assess employee performance.

• Provide coaching, constructive feedback, recognition, and implement corrective actions as necessary.

• Ensure adherence to company employment policies and collaborate with Human Resources on disciplinary actions.

• Assist in recruitment, hiring, onboarding, training, scheduling, and enhancing employee retention.

• Supervise regional profit-and-loss performance and apply corrective measures when necessary.

• Develop and implement regional operating strategies that promote safety, service, compliance, and profitability.

• Modify operational strategies and daily activities to meet performance and profit goals.

• Manage regional revenue, expenses, labor, maintenance costs, vendor expenditures, and other financial metrics.

• Create and uphold systems for monitoring operational and financial outcomes.

• Recruit and onboard qualified personnel in partnership with Human Resources.

• Communicate job expectations and facilitate new-hire and safety training.

• Review staffing levels and schedules to align with operational requirements.

• Ensure precise and prompt employee timekeeping and necessary reporting.

• Oversee the safe and efficient operation of trucks, trailers, and associated equipment.

• Ensure compliance with OSHA, DOT, environmental regulations, and company policies.

• Collaborate with Environmental Managers to uphold regional regulatory compliance.

• Hold managers, drivers, and team members accountable for safety, service, and performance standards.

• Cultivate relationships with customers and job-site representatives.

• Address operational and customer service challenges effectively.

• Inspect operational sites, equipment, and company property regularly.

• Maintain clean, safe, professional, and compliant work environments.

• Report significant operational, equipment, safety, or property issues to the General Manager.

• Ensure timely completion of daily operational reports, safety meetings, time reports, and supporting documentation.

• Manage vendor relationships and service providers.

• Oversee properties that support regional operations and ensure compliance with regulations, leases, and landlord expectations.

• Utilize required personal protective equipment and carry out additional assigned duties.

⛳️ Requirements

• High school diploma or GED is required.

• Prior experience in multi-site operations management is essential.

• Demonstrated experience in managing operations, employees, equipment, budgets, and customer relationships.

• Background in waste management, organic recycling, transportation, environmental services, agriculture, or a related field is preferred.

• Experience managing DOT-regulated transportation operations is strongly preferred.

• Proficient in Microsoft Excel, Word, Outlook, and other Microsoft Office applications.

• Familiarity with customer relationship management and operational tracking systems is preferred.

• Ability to read, write, understand, and follow verbal and written instructions in English.

• Valid driver’s license with an acceptable driving record is required.

• Class A CDL is preferred.

• Strong dedication to workplace safety and regulatory compliance.

• Excellent leadership, coaching, and employee development skills.

• Financial and profit-and-loss management capabilities.

• Sound judgment, critical thinking, and decision-making abilities.

• Strong organizational and time-management skills.

• Ability to prioritize responsibilities across multiple locations effectively.

• Exceptional verbal and written communication skills.

• Strong customer service and relationship management skills.

• Competence in managing conflict and holding employees accountable.

• Ability to accurately complete and maintain required documentation.

• Capacity to analyze data from various systems and utilize it to inform operational decisions.

• Quick learner of new computer applications and operational systems.

• Adaptability in communication and leadership styles to suit different situations.

• Willingness to assist other employees and departments as necessary.

🏝️ Benefits

• Comprehensive medical plans, including copay and HSA options.

• Full dental and vision coverage for employees and their families.

• 401(k) matching contributions of up to 4%.

• Company-funded long-term and short-term disability insurance.

• Company-paid AD&D and life insurance.

• Voluntary life insurance options available for employees and their families.

• Health Savings Plan.

• Paid time off and sick leave, inclusive of family leave.

• 9 paid holidays annually.

• Weekly pay schedule.

• Complimentary access to over 6,000 professional courses through the Learning Management System.

• Ascend Employee Development Program.

• Employee Assistance Program offering counseling and resources.

• Wellness Program.

• Opportunities for volunteerism.

• Safe working conditions and a commitment to inclusivity.

• Opportunities for career advancement and succession planning.

• Flexible work arrangements.

• Rewards and recognition programs.