Regional Field Service Technician

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Travel to client locations to assist with the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.

• Engage with a range of sophisticated mechanical, electrical, and control systems, necessitating a robust technical background, customer-oriented communication, and the capacity to operate independently in the field.

• Collaborate effectively with customers, project teams, and internal support units to ensure the delivery of safe and successful project results.

• The typical work week involves travel on Mondays and Fridays, with field service activities conducted from Tuesday to Thursday at customer sites across the U.S. and Canada.

⛳️ Requirements

• Proven experience in servicing and troubleshooting electrical and mechanical systems within industrial or municipal settings.

• Familiarity with low- and medium-voltage power distribution equipment, variable frequency drives (VFDs), conduits, grounding, and three-phase electrical systems.

• Knowledge of PLCs, HMIs, SCADA systems, network troubleshooting, and control systems.

• Proficiency in reading and interpreting Process & Instrumentation Drawings (P&IDs), electrical schematics, and system layouts.

• Experience with instrumentation, including flow meters, pressure transmitters, level transmitters, and temperature sensors.

• Strong skills in troubleshooting and root-cause analysis.

• Ability to conduct equipment startup, commissioning, functional testing, and preventative maintenance.

• Comfortable leading customer training sessions and conveying technical information effectively.

• Excellent written and verbal communication skills.

• Capacity to work independently while balancing multiple customer locations and priorities.

• Strong commitment to safety and compliance with Environmental, Safety & Health (ESH) policies.

• Green Belt Certification is preferred (or a willingness to obtain it).

• Experience with ServiceMax is advantageous.

• A valid driver’s license and the ability to acquire and maintain a valid passport for travel within the U.S. and Canada.

🏝️ Benefits

• Four (4) weeks of Paid Time Off (PTO).

• Health, Dental, and Vision insurance.

• Retirement and investment savings programs.

• Opportunities for career growth and professional development.

• Company wellness, recognition, and employee discount initiatives.

• Paid volunteer opportunities through Xylem Watermark.