Regional Account Manager

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Serve as a trusted advisor for designated customer accounts and the primary contact for various Platform Science clients throughout the post-sales customer lifecycle.

• Oversee implementation and long-term account management, collaborating across multiple customer teams as well as with Platform Science Sales, Product Management, Support, and Executive Leadership.

• Maintain senior management level relationships at each assigned customer account.

• Encourage customer adoption of Platform Science solutions while ensuring long-term retention.

• Collaborate with internal teams to share customer experiences that inform product roadmaps.

• Possess strong verbal and written communication skills, including technical proficiency in documenting requirements, issues, and outcomes.

• Mentor and train our premier customers, driven by a deep commitment to helping them achieve their business objectives.

• Monitor and assess customer health and usage trends, providing recommendations based on risk and the customers’ business needs.

• Identify renewal risks and work with internal teams to address and ensure successful renewals.

• Effectively juggle multiple projects and deadlines simultaneously.

• Present new solutions and the innovation roadmap during Quarterly Business Reviews with your customers.

⛳️ Requirements

• Bachelor’s degree, ideally in a technical field.

• Over 5 years of relevant industry experience in customer success, implementation, change management, continuous improvement, or a similar customer-facing role.

• Capability to learn and remain updated on the Platform Science product suite and trends in the transportation industry.

• Strong understanding of DOT/FMCSA Regulations.

• Familiarity with Transportation Management System (TMS) products (such as TMW, McLeod, ICC, etc.) and route management or distribution software.

• Proven experience in guiding customers with confidence and integrity.

• Excellent planning, organizational, and implementation skills.

• A strong interest and enthusiasm for coaching and mentoring others.

• Ability to effectively communicate complex concepts to senior leadership, both verbally and in writing.

• Demonstrated experience in understanding, organizing, and facilitating customer requests and concerns.

• Proficiency with Salesforce is advantageous.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Flexible work arrangements.

• Professional development.