Referrals Assistant

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Deliver administrative assistance to the Value Driven Referrals team in a virtual environment.

• Compile and generate reports and documents.

• Manage electronic data and handle medical records efficiently.

• Ensure quality control of all data and documentation.

• Review daily reports to accurately track and route incoming referrals based on client VDR access.

• Conduct precise data entry in Salesforce.

• Reach out to healthcare providers to acquire confidential patient medical records.

• Communicate with healthcare providers for updates on referrals.

• Organize and manage items in the chart/EMR inbox.

• Contact relevant providers promptly and prioritize urgent requests.

• Support Value Driven Referrals leadership with various administrative tasks as necessary.

• Ensure the quality control of data, correspondence, and documentation.

• Handle medical and sensitive information securely, adhering to established protocols and procedures.

⛳️ Requirements

• High School Diploma is mandatory.

• At least 1 year of experience in customer service, contact centers, administrative roles, or a comparable mix of education and experience.

• Preferred: 6 months or more of experience in a healthcare environment.

• Familiarity with Privacy Act and HIPAA Privacy Rule standards is preferred.

• Experience working remotely in a virtual setting is advantageous.

• Proficient technical skills in Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.

• Excellent written and verbal communication abilities.

• Capability to convey medical discussions with clients, patients, business leaders, and professionals.

• Exceptional customer service skills.

• Strong time management and multitasking abilities.

• Competence in prioritizing tasks, executing plans, and meeting deadlines.

• Adaptable and flexible in a fast-paced, ever-changing work environment.

• Proven track record of collaborating with employees, stakeholders, clients, vendors, and guests.

• Exceptional organizational skills and keen attention to detail.

• Strong critical thinking and creative problem-solving skills.

• Ability to maintain confidentiality of documents and communications, exercising judgment and discretion.

🏝️ Benefits

• Complimentary Marathon membership for in-person and virtual care.

• Employer-covered life and disability insurance.

• Options for medical and dental plans.

• Vision insurance coverage.

• Employer-funded Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Voluntary plans for illness, accidents, and hospitalization.

• 401(k) matching contributions.

• Financial coaching available through the Employee Assistance Program.

• Paid time off for vacations and sick leave.

• Paid holidays.

• Unlimited access to primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for employees and their families.

• Unlimited mental health benefits and Employee Assistance Program resources.

• Rewards for participation in challenges and healthy lifestyle activities.

• Benefits for family-building and hormonal health.

• Paid parental leave.

• Company-funded basic life and disability insurance.

• Optional supplemental life insurance.

• Spending accounts available.

• 401(k) plan with employer match and graded vesting.

• Continuing Medical Education (CME) opportunities, as applicable.