Referral Support Advocate – Temp

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Concierge Referrals and identify high-quality providers tailored to members’ needs.

• Comprehend members’ preferences and locate as well as present top-tier providers.

• Collaborate with the scheduling team to organize appointments on behalf of members.

• Provide support to members during their healthcare journeys.

• Balance the need for speed and quality performance targets while ensuring exceptional member service.

• Achieve or surpass service level agreements and quality benchmarks.

• Collect accurate information from provider offices, including availability, insurance agreements, and conditions treated.

• Assist the Records Team in gathering records for new providers.

• Work alongside Member Care Advocates, Records, Clinical, Quality, and Training teams.

• Promote ongoing enhancements in processes and customer experiences.

• Connect members with the relevant departments for additional benefits.

• Engage in onboarding, training, team meetings, and goal-setting activities.

⛳️ Requirements

• Excellent verbal communication abilities.

• Strong written communication skills.

• Confidence in asking questions and seeking assistance.

• Keen attention to detail.

• Precise data collection and entry skills.

• Flexibility in adapting to process changes in dynamic and unclear environments.

• Comfort with conducting internet searches.

• Capability to troubleshoot basic technical issues.

• Proficiency with common office software, including Google Apps and CRM systems.

• Strong organizational capabilities.

• Full-time contract position.

• Must reside in the United States.

🏝️ Benefits

• Opportunities for internal learning and training.

• Team lunches, shadowing experiences, and team outings.

• Access to Included Health member benefits and connections to relevant departments.