Reefer Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver exceptional customer service and support to clients.

• Track shipments and provide timely updates on pickup and delivery statuses.

• Collaborate with internal teams to fulfill customer needs.

• Follow up on shipment delays, operational challenges, and service-related issues.

• Address customer inquiries, requests, and escalations.

• Keep accurate records of shipment details and updates in internal systems.

• Oversee temperature-sensitive shipments and ensure adherence to customer-specific requirements.

• Anticipate potential issues and facilitate appropriate solutions.

⛳️ Requirements

• Proficient in advanced English (both written and spoken).

• Prior experience in customer service, logistics, or transportation.

• Experience with refrigerated (Reefer) accounts or temperature-sensitive shipments is highly preferred.

• Strong communication and problem-solving abilities.

• Capacity to multitask, prioritize tasks, and perform well under pressure.

• Keen attention to detail and strong follow-up skills.

• Proficiency in Microsoft Office, especially Excel, is advantageous.

• Availability to work Monday to Friday from 3pm to 11pm, with alternating weekends on CST.

🏝️ Benefits

• Opportunities for professional growth.

• Competitive compensation package.

• Commitment to equal opportunity employment.

• Supportive environment with opportunities to learn, grow, and develop career strategies.