Customer Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the primary contact for clients utilizing Wellcove’s EVV and Facility systems.

• Respond to inquiries and swiftly resolve issues for claimants, caregivers, home care agencies, and facilities.

• Offer training, retraining, and support regarding the EVV and Facility platforms, tools, and procedures.

• Collect necessary information and precisely document data within Wellcove’s platforms and systems.

• Keep well-organized records of client interactions, training sessions, and compliance activities.

• Deliver customer service through phone and email communications.

• Accurately process requests from callers in Wellcove’s proprietary system and escalate issues as necessary.

• Adhere to customer support goals and performance benchmarks.

• Utilize process resources and knowledge bases to provide accurate information and ensure error-free request handling.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Strong computer skills with proficiency in Microsoft Office applications.

• Capability to work remotely and independently.

• Exceptional communication abilities, including proper etiquette, excellent phone manners, and the skill to engage with a diverse range of personalities.

• High proficiency in the English language, both spoken and written.

• Open to learning new responsibilities and technology-related skills as needed.

• Competent in effectively managing multiple tasks simultaneously.

• Must pass background screening and drug testing (including marijuana).

• Ability to provide responses from three professional references.

• A dedicated remote work environment that is free from background noise, interruptions, and clutter.

• Dependable internet connection and access to a smartphone.

• Bachelor's Degree, or an equivalent combination of education, training, and experience is preferred.

• High School diploma or GED is required.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.