Recovery Support Specialist

📋 Description

• Oversee the daily tasks related to outgoing provider billing calls assigned to you

• Swiftly respond to incoming calls on the Recovery Line

• Timely monitor and address voicemails

• Conduct research and update provider information within Recovery's internal systems

• Uphold HIPAA compliance and request medical records as necessary

• Prioritize urgent calls to ensure they are handled promptly

• Perform additional miscellaneous tasks as directed by your supervisor

⛳️ Requirements

• 2-3 years of experience in customer service, ideally in receivables or collections

• Understanding of medical claims, billing processes, and payments

• Familiarity with procedure codes and billing systems (CPT/HCPCS, ICD-10, etc.)

• Excellent organizational abilities

• Strong communication skills, both verbal and written

• Experience in analyzing appeals, denials, or rejections

• Proficient in Microsoft Word, Excel, and Windows-based platforms

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off