Recovery Manager

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Manages the daily functions and productivity of the Recovery Department.

• Ensures that staff adheres to relevant federal and state regulations concerning consumer debt collection while following the Credit Union’s established policies, procedures, and practices.

• Provides leadership, strategic planning, motivation, guidance, and development to all assigned personnel within their area of responsibility.

• Represents the best interests of both the Credit Union and its members.

• Conducts regular meetings with supervisors to discuss performance and departmental matters.

• Communicates with management regarding the effectiveness and overall performance of the department.

⛳️ Requirements

• A Bachelor of Arts/Science degree from an accredited college or university is required, or 4 years of additional collections experience may be accepted in place of a degree.

• A minimum of 3 years' experience in collections related to consumer, direct and indirect auto loans, credit cards, and mortgages is required.

• Experience in a call center environment is advantageous.

• At least 2 years of supervisory experience is required.

• Must possess knowledge of Debtor/Creditor Collection Law, the Fair Debt Collections Practices Act, and Florida Statutes related to consumer debt collection.

• Familiarity with bankruptcy law is beneficial.

• Excellent telephonic communication, negotiation, and analytical skills are essential.

• Ability to quickly identify and resolve issues while providing accurate information is necessary.

• Must demonstrate the ability to remain courteous under pressure.

• Intermediate to advanced proficiency in general office and PC equipment, as well as the use of automated collection software, is required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Employee discount on loans.

• Tuition Reimbursement of up to $5,250 per year for full-time team members.

• Paid Time Off of 15 days per year along with over 10 Paid Holidays.

• Paid Volunteer Days: Grow offers two bi-annual paid volunteer days for all team members.

• Retirement Benefits (401K): Grow matches up to 8% for team members.

• Growth Potential: An in-house training department dedicated to assisting our team members in reaching their maximum potential.