Receptionist – Virtual

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to, evaluate, and redirect incoming phone calls

• Assess callers, including clients, prospective clients, vendors, family members of team members, and VIPs

• Welcome client callers, establish rapport, and alleviate any apprehensions about the process

• Determine the urgency of calls utilizing the phone decision tree system

• Address caller inquiries and direct them to the appropriate personnel

• Provide details regarding appointment confirmations, office locations, directions, hours of operation, and initial consultations

• Aid in scheduling in-office appointments for document digitization, passport photos, filing fees, and refund collections

• Log and document every interaction with potential and current clients in case management and CRM systems

• Ensure that calls received via the answering service are handled promptly

• Oversee phone messaging systems

• Confirm that promised call-backs are executed

• Assist in managing phone directories and automated phone systems

⛳️ Requirements

• Proficiency in both English and Spanish is essential (Bilingual)

• Strong verbal and written communication abilities

• Outstanding interpersonal, customer service, and negotiation skills

• Excellent organizational capabilities with a keen attention to detail

• Robust analytical and problem-solving skills

• Proficient in Microsoft Office Suite and related applications

• Active listening skills

• Positive demeanor

• Tenacity in troubleshooting issues

• Dependable high-speed internet connection

• Reliable computer, headset, microphone, and video camera

🏝️ Benefits

• Option for remote work

• Dependable high-speed internet, computer, headset, microphone, and video camera are necessary for the contracted role