Receptionist – Property Management Virtual Assistant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Respond to and manage all incoming calls promptly and professionally.

• Address general inquiries, accurately take messages, and direct calls to the relevant team members.

• Answer client and tenant questions concerning property listings, inspections, or appointments.

• Oversee appointment scheduling, property viewings, and calendar management.

• Update client information, inquiries, and call records within the CRM system.

• Collaborate with agents, property managers, and other staff as necessary.

• Uphold a high standard of customer service, professionalism, and confidentiality.

• Provide light administrative support such as email communication and data entry as needed.

⛳️ Requirements

• Experience: At least 2 years in a role as a Virtual Receptionist, Customer Service Representative, or Administrative Assistant (preferably in the real estate sector).

• Communication Skills: Exceptional English communication abilities (both written and spoken).

• Tech-Savvy: Skilled in Microsoft Office (Word, Excel, Outlook, Teams) and familiar with CRM tools.

• Customer Service: Pleasant, professional, and confident phone demeanor.

• Organizational Skills: Strong attention to detail, time management capabilities, and multitasking skills.

• Preferred Qualifications: Prior experience in a real estate company (either residential or commercial).

• Familiarity with property management systems or CRMs (e.g., Rex, PropertyMe, or similar).

• Background in managing client inquiries, bookings, or property-related documentation.

🏝️ Benefits

• Opportunity to work from home with a reputable real estate client.

• Become part of a supportive and professional offshore team.

• Gain experience in the real estate industry while enhancing customer service and communication skills.

• Quick and efficient recruitment process — start immediately upon selection.