Rebate & Customer Success Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee a portfolio of approximately 300 customer rebate applications.

• Evaluate customer accounts to pinpoint eligible government rebate opportunities.

• Reach out to customers through phone calls, emails, and text messages to gather necessary documentation and signatures.

• Keep precise records in the CRM, including spreadsheets and detailed notes on customer interactions.

• Collaborate with internal team members to ensure the timely submission and processing of rebate applications.

• Provide updates and communicate the status of applications throughout the entire process.

• Initiate outbound calls to market discounted HVAC service offers and create new opportunities.

• Assist with various administrative and operational tasks as required.

⛳️ Requirements

• Prior experience as a Customer Service Representative (CSR) or in customer support is preferred.

• Comfortable with making regular outbound phone calls and consistently following up with customers.

• Proficient in English communication skills (both verbal and written) at C1/C2 level.

• Highly organized with outstanding attention to detail.

• Proactive, dependable, and capable of working independently with little supervision.

• Experience with CRM systems, Microsoft Excel, spreadsheets, and other business software.

• Excellent time management abilities, capable of handling multiple customer accounts at the same time.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive team environment with a focus on work-life balance.

• Comprehensive benefits package, including health and wellness programs.