Real-World Evidence (RWE) Specialist – Healthcare Registries

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of customer onboarding and provide implementation support for new RWE clients.

• Create Customer Success Plans tailored for designated accounts.

• Establish trustworthy relationships with registry teams, clinicians, researchers, and commercial clients.

• Organize regular review meetings with customers.

• Track customer adoption rates and identify opportunities to enhance utilization.

• Conduct training sessions and webinars for customers.

• Ensure clients achieve measurable value from NEC solutions.

• Serve as the initial point of escalation for customer concerns related to RWE capabilities and best practices.

• Gather customer feedback and collaborate with Product Management to enhance the platform.

• Offer practical guidance on RWE methodologies and registry best practices.

• Assist customers in leveraging registry data for research, quality improvement, and evidence generation.

• Ensure client activities comply with information governance, GDPR, and data handling standards.

• Stay informed about developments in the RWE landscape.

• Create educational materials and best-practice guidance.

• Facilitate internal knowledge-sharing sessions.

• Aid Sales in customer presentations and demonstrations.

• Contribute to bids, tenders, and proposals.

• Assist in crafting customer case studies and success stories.

• Provide RWE insights during commercial discussions.

• Support customer reference initiatives.

• Collaborate with teams in Product Management, Consultancy, Project Management, Marketing, Data Science, and Development.

⛳️ Requirements

• Prior experience in a customer-facing role, Account Management, or Implementation within a SaaS or healthcare technology environment.

• Familiarity with real-world data, registries, clinical outcomes, or analytics in life sciences/MedTech.

• Excellent communication and stakeholder engagement skills, particularly with clinicians, data managers, and IT specialists.

• Knowledge of data governance, information security, and compliance frameworks relevant to health data.

• Proven ability to drive customer adoption and deliver measurable value from software products.

• Strong analytical and problem-solving capabilities.

• Exceptional presentation and communication skills, able to work with minimal supervision.

• Strong interpersonal and management skills for engaging with colleagues, clients, and partner organizations.

• Experience in collaborating with multiple stakeholders.

• Ability to perform well under pressure with established deadlines.

• Capability to work independently.

• Strong creative problem-solving skills and subject matter expertise.

• Ability to build and maintain cooperative relationships with partners and stakeholders.

• Willingness to challenge traditional thinking and advocate for innovative ideas.

• Candidates must have a pre-existing right to work and travel within the UK.

• Documentation evidencing UK right to work and travel is mandatory.

• Job offers are contingent upon satisfactory vetting, references, and occupational health evaluations.

• A Disclosure and Barring Service (DBS) check may be necessary depending on the position.

🏝️ Benefits

• Above-average pension scheme.

• Private Medical Cover funded by NEC for employees, with the option to include family members at an additional cost.

• 25 days of paid holiday with the option to buy or sell (FTE).

• Life assurance cover equal to 4 times the basic salary funded by NEC, with the option to increase coverage for an additional fee.

• Group Pension Plan with employer contributions up to a maximum of 8.5%.

• Flexible benefits tailored to individual needs.

• Complimentary access to LinkedIn Learning, featuring over 15,000 courses.

• Commitment to equal opportunities and provision of reasonable adjustments/accessibility support during recruitment or interviews.