RCM Customer Service Support Representative – Patient Customer Service

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 inbound calls daily from patients, healthcare providers, or insurance companies.

• Set up payment plans for patients with outstanding balances.

• Regularly use various resources to address patient inquiries during calls.

• Achieve performance objectives consistently.

• Demonstrate the ability to master processes following a comprehensive training program.

⛳️ Requirements

• High School Diploma or GED equivalent.

• At least 1 year of experience in customer service.

• A minimum of 1 year of call center experience is preferred.

• At least 1 year of experience with medical billing, insurance claims, and explanations of benefits is preferred.

• A minimum of 1 year of experience in patient billing is preferred.

• Capability to work and adapt in a fast-paced environment.

• Strong attention to detail and focus.

• Excellent organizational abilities.

• Proficiency in navigating multiple computer screens and applications.

• Proficient in alpha-numeric data entry.

• Outstanding communication skills.

• Energetic and passionate about delivering exceptional customer service.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• STD/LTD

• 401(k)

• Paid Time Off (PTO) or Flexible Time Off (FTO)

• Tuition Reimbursement

• Employee Stock Purchase Plan