RCM Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated RCM clients

• Facilitate regular client meetings that concentrate on performance, trends, action plans, and overall account health

• Foster strong client relationships through proactive communication and strategic advice

• Handle escalations and ensure timely resolutions

• Assist with client renewals, plan modifications, provider additions/removals, and transitions of accounts

• Oversee clinic revenue cycle KPI performance, covering accounts receivable, aging, clean claim rate, denial rate, payment rate, and collections

• Identify underlying causes impacting financial performance and propose solutions

• Create action plans aimed at enhancing collections, minimizing aging, and streamlining workflows

• Track payer trends, reimbursement patterns, denials, and operational risks

• Collaborate with claims, billing, coding, posting, and vendor teams to guarantee timely and precise execution

• Coordinate with internal stakeholders to eliminate blockers and enhance workflows

• Ensure that system configurations and billing parameters facilitate accurate claim submissions and maximize payments

• Prepare and deliver monthly and quarterly business reviews

• Analyze trends, financial results, and operational performance using reporting tools and dashboards

• Provide executive summaries and recommendations to leadership

• Assist in the development of reporting tools, dashboards, and operational insights

• Ensure compliance with HIPAA privacy and security standards

• Stay informed about Medicare, payer, and revenue cycle regulatory updates

• Document workflows, protocols, and best practices

• Engage in ongoing training and professional growth

⛳️ Requirements

• At least 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations

• Preferred experience in outsourced billing, multi-specialty, or multi-client healthcare settings

• Strong experience in client-facing roles, managing relationships and escalations

• Familiarity with medical billing, coding, front office workflows, payer reimbursements, and physician practice operations

• Comprehensive understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations

• Excellent analytical, organizational, and problem-solving abilities

• Advanced skills in Microsoft Excel, including formulas, pivot tables, lookups, conditional formatting, and data analysis

• Experience with EHR/PM systems and healthcare technology platforms

• Proficiency in using Salesforce, Zoom, and Google tools

• Strong project management capabilities and follow-through skills

• Data-driven mindset paired with robust business acumen

• Exceptional written, verbal, and presentation communication skills

• Must be eligible to work without sponsorship

🏝️ Benefits

• Flexibility to work from anywhere within your country of employment – in-office, remote, or hybrid

• Ongoing investment in your professional development

• Day 1 access to a comprehensive health and wellness benefits package

• Annual wellness stipend

• 401k plan with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program