RCM Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated RCM clients

• Facilitate regular client meetings aimed at discussing performance, trends, action plans, and overall account health

• Establish trusted relationships with clients through proactive communication and strategic advice

• Handle escalations and ensure timely resolutions

• Assist with client renewals, plan modifications, provider additions/removals, and transitions between accounts

• Take ownership of clinic revenue cycle KPI performance, encompassing accounts receivable, aging, clean claims, denials, payment rates, and collections

• Identify underlying issues affecting financial performance and propose solutions

• Create action plans to enhance collections, lessen aging, and streamline workflows

• Keep track of payer trends, reimbursement patterns, denials, and operational risks

• Collaborate with claims, billing, coding, posting, vendor, and operations teams

• Coordinate with stakeholders to eliminate roadblocks and enhance workflows

• Ensure that system configurations and billing parameters facilitate accurate claim submission and maximize payments

• Prepare and deliver monthly and quarterly business reviews

• Analyze trends, financial results, and operational performance utilizing reporting tools and dashboards

• Provide executive summaries and recommendations to leadership

• Assist in the development of reporting tools, dashboards, and operational insights

• Ensure compliance with HIPAA privacy and security regulations

• Stay updated on Medicare, payer, and revenue cycle regulatory changes

• Document workflows, protocols, and best practices

• Engage in ongoing training and professional development

⛳️ Requirements

• At least 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations

• Preferred experience in outsourced billing, multi-specialty, or multi-client healthcare settings

• Strong client-facing skills with the ability to manage relationships and handle escalations

• Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations

• Solid understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations

• Excellent analytical, organizational, and problem-solving abilities

• Advanced skills in Microsoft Excel, including formulas, pivot tables, lookups, conditional formatting, and data analysis

• Experience with EHR/PM systems and healthcare technology platforms

• Familiarity with Salesforce, Zoom, and Google

• Strong project management and follow-through capabilities

• Data-driven mindset coupled with robust business acumen

• Exceptional written, verbal, and presentation communication skills

• Must be eligible to work in the United States without sponsorship

• May require travel to the corporate headquarters in Denver, Colorado, or other office locations across North America

🏝️ Benefits

• Flexibility to work in your preferred manner within your country of employment – in-office, remote, or hybrid

• Ongoing investment in your professional growth

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend

• 401k plan with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off policy

• Employee Stock Purchase Program