Radiology Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in scheduling and coordinating services across diagnostic imaging and specialty lines.

• Handle both incoming and outgoing patient communications in a remote contact center setting.

• Schedule, reschedule, cancel, and confirm appointments for patients.

• Address inquiries regarding imaging services, availability of appointments, preparation guidelines, insurance verification, and general service information.

• Record patient interactions, appointment specifics, and updates within scheduling systems and CRM platforms.

• Examine patient orders, referrals, and provider instructions to schedule appointments in line with established protocols.

• Efficiently navigate multiple scheduling, CRM, and communication systems at the same time.

• Liaise with patients, providers, and internal teams to coordinate care and address scheduling requirements.

• Adhere to workflows, call flows, knowledge resources, HIPAA regulations, and privacy/security standards.

• Uphold standards of productivity, quality, attendance, and adherence to schedules.

• Engage in modality-specific training, coaching sessions, and other designated responsibilities.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least six months of experience in a healthcare contact center, patient access, or customer service is preferred; direct experience in medical appointment scheduling within a healthcare setting is essential.

• Experience working from home in a private, secure, and distraction-free environment that adheres to HIPAA and company data privacy requirements.

• Excellent verbal communication skills, empathy, professionalism, and telephone etiquette.

• Knowledge and compliance with contact center performance metrics and Remote Work Agreement expectations.

• Ability to follow assigned schedules with consistent attendance and punctuality.

• Willingness to adjust shifts, cover for colleagues, and support overtime as needed by the business.

• Capability to manage multiple systems and tasks concurrently.

• Strong attention to detail and ability to adhere to protocols and workflows.

• Problem-solving abilities and skills in researching customer inquiries.

• Basic computer skills, including proficiency with Windows, Outlook, Teams, CRM, and scheduling platforms.

• A typing speed of at least 40 words per minute.

• Availability to work evenings, weekends, or holidays as needed.

• Compliance with HIPAA and privacy/security standards is mandatory.

• Completion of assessments may be required and must be performed independently.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Opportunities for career development.

• Remote work from home.

• Required training programs.

• Coaching sessions and performance feedback.