Quality Team Leader

This is a fully remote position, open to applicants in Canada.

📋 Description

• Direct, mentor, and nurture a team of Quality Specialists.

• Evaluate quality, complaint, and performance metrics to uncover areas for enhancement.

• Assist in process improvements and operational initiatives.

• Perform performance evaluations and coaching sessions.

• Oversee workload distribution and ensure operational efficiency.

• Act as the escalation contact for intricate customer issues.

• Work in partnership with various teams to address challenges and enhance results.

• Confirm that quality assessments comply with regulatory standards.

⛳️ Requirements

• Associate's degree or a relevant combination of education and experience.

• Over 3 years of experience in quality assurance, complaint management, claims, or insurance operations.

• Previous experience in a leadership, supervisory, or team lead role is preferred.

• Strong knowledge of quality assurance and complaint resolution processes.

• Demonstrated coaching and employee development capabilities.

• Exceptional problem-solving and decision-making skills.

• Strong analytical and communication abilities.

• Proficient in Microsoft Office and operational reporting tools.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans.

• Paid time off.

• Opportunities for professional development.

• Wellness programs to support health and well-being.