Quality Supervisor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Mentor, coach, and assist in developing a career path for Quality Analysts;

• Implement, manage, and enforce escalation channels in line with mutually established procedures;

• Lead a high-performing team to enhance problem-solving, critical thinking, analytical, and technical skills;

• Set ambitious yet attainable team goals;

• Collaborate with direct reports on plans for execution, measurement of progress, and sharing of results;

• Identify actionable insights, provide recommendations, and influence the team’s strategy.

⛳️ Requirements

• A minimum of 2 years of relevant people management experience within or outside the BPO industry.

• Capacity to think strategically and address problems through innovative solutions.

• Experience in delivering constructive feedback and executing corrective action plans.

• Strong understanding of customer confidentiality standards.

• Enthusiasm for fostering the skills and knowledge of team members.

• Proficiency in mediation and conflict resolution techniques.

🏝️ Benefits

• Competitive industry salaries.

• Comprehensive benefits packages.

• Opportunities for internal mobility.

• Professional growth opportunities.