Quality Process Manager

This is a fully remote position, open to applicants in Ireland, +3 more countries.

📋 Description

• Oversee the complete quality audit lifecycle for Laboratory & Production Services locations throughout Europe.

• Create, implement, and sustain quality process audits.

• Assess process effectiveness, compliance, KPIs, and SLAs via auditing.

• Establish audit documentation, reporting standards, and quality validation procedures.

• Assist with the implementation and verification of Lean, Continuous Improvement, and Six Sigma initiatives.

• Conduct audit reviews, discovery sessions, and workshops focused on improvement.

• Detect process inefficiencies and spearhead initiatives to enhance productivity, consistency, and customer service.

• Compare services with industry best practices and promote process standardization.

• Formulate and oversee corrective actions and improvement plans in collaboration with site leadership.

• Work together with the Business Analytics & Metrics team on frameworks for audit and KPI reporting.

• Confirm audit results and KPI data align with customer Scope of Work requirements.

• Evaluate operational and audit data, translating findings into actionable recommendations.

• Monitor audit plans, deliverables, and ongoing improvement programs.

• Contribute to responses for RFPs, RFIs, and RFQs.

• Provide quality expertise during the onboarding of new customers.

• Aid in talent assessment and selection for large-scale LPS projects.

• Collaborate with internal stakeholders to develop innovative service solutions and best practices.

⛳️ Requirements

• A Bachelor's degree in Engineering, Science, Finance, Operations, or a similar technical field is preferred.

• Experience in Quality Management, Process Improvement, Operational Excellence, Auditing, or Continuous Improvement settings.

• In-depth knowledge of Lean, Six Sigma, quality systems, and methodologies for process improvement.

• Proven project management skills with the capacity to handle multiple priorities.

• Advanced analytical and problem-solving abilities.

• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Visio.

• Outstanding communication, facilitation, and stakeholder management skills.

• Ability to forge strong relationships across teams situated in different geographical locations.

• Keen attention to detail and a strong commitment to process quality.

• Comfortable working autonomously in a remote setting.

• Willingness to travel to customer locations throughout Europe (up to 25%).

🏝️ Benefits

• Opportunities for learning experiences that support career advancement and success.

• A collaborative, innovative, diverse, equitable, and inclusive workplace culture.

• The chance to acquire new skills and advance your career.

• Remote work flexibility.

• Commitment to equal employment opportunities and reasonable accommodation support.