Quality Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the execution of Graycor’s Quality Program on current projects, ensuring alignment with company standards, contract documents, approved submittals, and relevant industry codes.

• Proactively recognize quality risks and embed mitigation strategies within project planning and execution.

• Review project documentation and quality requirements; spearhead the development, facilitation, and continuous review of the Quality Risk Assessment Matrix (Q-RAM) and site-specific quality and testing plans.

• Collaborate with Project Supervision, subcontractors, and Quality Engineers to pinpoint gaps and actively address quality risks throughout project execution.

• Organize, lead, and document Pre-Install Meetings as necessary.

• Ensure that quality requirements, inspection hold points, testing needs, tolerances, and acceptance criteria are well understood prior to the commencement of work.

• Advocate for clarity by challenging assumptions when quality expectations are ambiguous or incomplete.

• Actively plan, direct, and oversee the quality of Graycor’s self-performed work.

• Conduct inspections and testing, manage punchlists, verify corrective actions, and ensure work complies with acceptance criteria.

• Make certain that work instructions and inspection processes are up-to-date, clear, and effectively implemented.

• Ensure the quality of subcontractor, fabrication, and supplier work by confirming that necessary quality systems, inspections, testing, and documentation are established and functional.

• Support and mentor subcontractors by offering quality checklists and Inspection & Test Plans (ITPs) as needed—beyond mere documentation review.

• Identify non-conforming work and lead root cause analysis and the development of corrective actions.

• Collaborate with the project team and senior project leadership to implement corrective and preventive measures.

• Verify that corrective actions are effective and prevent recurrence.

• Serve as a visible leader of Graycor’s Performance Excellence and Quality culture on-site.

• Reinforce consistent quality messaging during onboarding for craft and subcontractors (Zero Punchlist, 100% material verification, defect prevention).

• Exhibit the courage to halt work that jeopardizes quality and collaborate with project leadership to execute mitigation plans.

• Provide clear roles, expectations, and accountability for assigned Quality Engineers and project quality personnel.

• Guide, mentor, and deliver constructive feedback through regular check-ins and performance discussions; address underperformance directly and escalate concerns when necessary.

• Assist in the development and implementation of quality improvement initiatives.

• Research, assess, and recommend external resources to enhance quality culture and execution.

• Develop, compose, and revise work instructions for self-performed work as required.

• Other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Engineering, Construction Management, or a related field, or equivalent field experience adequate to fulfill the role's responsibilities.

• At least 10 years of progressive experience in quality control, quality assurance, inspection, or operations supporting construction projects.

• Strong preference for demonstrated experience with both self-performed and subcontracted work in complex or industrial construction environments.

• Proven experience managing quality requirements and documentation for both self-performed and subcontractor work methodically, ensuring compliance and effective support of field execution.

• Proven ability to assess information using professional judgment and objective criteria, foresee quality risks, and identify issues before they affect cost, schedule, or turnover.

• Ability to discern when to engage directly and when to verify independently.

• Strong working knowledge of construction means and methods, inspection and testing processes, and applicable industry standards, codes, and regulatory requirements.

• Experience collaborating with independent testing agencies, fabrication shops, and regulatory bodies.

• Strong leadership, coaching, and interpersonal skills with the ability to influence project managers, superintendents, craft professionals, subcontractors, client representatives, and regulatory officials.

• Comfortable facilitating meetings, training sessions, and pre-installation discussions.

• Excellent verbal and written communication skills, including the ability to articulate quality expectations, risks, and performance metrics to both field teams and senior leadership.

• Proficient with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and Procore.

• Strong documentation, reporting, and recordkeeping skills are essential.

• QA/QC, inspection, or related industry certifications are preferred but not mandatory.

• Willingness to travel frequently to project sites as required.

🏝️ Benefits

• Retirement + Income Protection

• Safe Harbor 401(k) matching

• Profit sharing

• Basic and voluntary life insurance

• Short and long-term disability insurance

• Voluntary accident and critical illness coverage

• Healthcare insurance, including comprehensive medical, Rx, vision, and dental

• Flexible spending and health savings accounts

• Paid vacation, personal/sick leave, and holidays

• Paid parental leave

• Remote work options for certain positions

• Potential to earn up to $950 in wellness incentives

• Free confidential health screenings

• Online employee assistance program and mental health resources

• Weekly subsistence allowance

• Return home travel allowance

• Travel incentive bonus based on time spent on a project

• Project-based incentive program

• Frequent feedback and career coaching

• Ongoing learning and development opportunities

• Tuition reimbursement

• Employee referral bonus program (up to $6,000 per referral)

• Optional ID theft and legal services coverage

• Pet insurance

• Company team building and social events (Tough Mudder, Bike Ride to the Beach, 5Ks, golf outings)