Quality Control Manager – Linguist Programs

This is a fully remote position, open to applicants in Poland.

📋 Description

• Design, execute, and uphold the project Quality Management System (QMS).

• Guarantee adherence to contract specifications, quality benchmarks, policies, and procedures.

• Formulate and sustain the Quality Management Plan (QMP) along with supporting quality documentation.

• Assess contract performance using defined quality metrics and key performance indicators.

• Prepare and deliver necessary quality reports and performance documentation.

• Conduct internal audits, inspections, and quality assessments.

• Oversee corrective and preventive action programs, ensuring their implementation and effectiveness.

• Examine nonconformances, determine root causes, and suggest corrective measures.

• Monitor customer feedback and satisfaction metrics, identifying potential areas for enhancement.

• Coordinate quality-related efforts with project management, operational staff, and client representatives.

• Maintain records and documentation that support contract compliance and readiness for audits.

• Assist in customer audits, inspections, assessments, and performance evaluations.

• Supervise subcontractor quality performance and compliance when necessary.

• Offer quality-related guidance and training to project team members.

• Promote continuous improvement initiatives to optimize service delivery and operational efficiency.

⛳️ Requirements

• At least five (5) years of experience in quality assurance, quality control, or quality management roles in support of government, defense, international, or large-scale service contracts.

• Proven experience in developing, implementing, and managing Quality Management Systems.

• Familiarity with ISO 9001-compliant quality programs.

• Experience in conducting audits, inspections, and managing corrective actions.

• Background in developing quality metrics, performance indicators, and reporting processes.

• Excellent analytical, organizational, and problem-solving abilities.

• Strong written and verbal communication skills in English.

• Capability to create technical reports, quality documentation, and process improvement plans.

• Proficient in Microsoft Office Suite and quality management reporting tools.

• Willingness to travel across Poland and other designated customer locations as required.

🏝️ Benefits

• Comprehensive medical care benefits package.

• Opportunities for training and professional development.

• Paid time off.