Quality Consultant

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with a designated portfolio of hotels to assess and document product quality levels using the standardized Standards Evaluation process and software.

• Organize and carry out onsite visits, focusing on hotel openings, Standards Evaluations, and follow-up visits to evaluate overall quality and consistency in relation to brand standards, life safety, cleanliness, physical condition, and design and construction.

• Arrange and perform Specialized Visits:

• Conduct de-identification visits for hotels no longer in the system, in compliance with the License Agreement.

• Prepare incident reports to document physical damage and potential health issues.

• Execute construction visits to provide real-time updates on building progress.

• Undertake guest satisfaction visits aimed at enhancing hotel performance.

• Engage in any assigned projects.

• Consult with hotel management and/or ownership on strategies to enhance consistency, improve physical condition, and elevate service levels.

• Formulate action plans to guide hotel management/ownership, identifying opportunities for improvement and specifying required actions along with target completion dates.

• Compile and deliver a brief recap to internal business partners, summarizing the hotel visit, findings, and recommendations.

⛳️ Requirements

• Bachelor’s Degree in Business, Hospitality Hotel Administration, or a related field, or an equivalent combination of education and relevant work experience.

• At least 3 to 5 years of progressive experience in hotel operations or a related field preferred, showcasing proficiency in various disciplines/processes relevant to the position.

• Exhibit clear and concise communication skills, with the ability to tailor both verbal and written communication to suit the audience's needs and understanding.

• Demonstrate proficiency in personal computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).

• Show capability to efficiently schedule appointments and travel, optimizing both efficiency and cost.

• Display strong problem-solving and time management abilities.

• Maintain a consistent, high-quality customer-focused approach and respond to individuals in a timely manner as promised.

• Possess knowledge and understanding of quality standards and hotel operations or a similar environment preferred.

• Attention to detail and the capacity to manage multiple tasks effectively are essential.

🏝️ Benefits

• Paid time off

• Medical/dental/vision insurance

• 401K