Quality Assurance Supervisor – Workforce Compliance

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform regular assessments of participant case files to ensure accuracy, completeness, and alignment with Federal WIOA/TANF, State, local, and corporate guidelines.

• Oversee the data input into State Systems and participant management systems, ensuring both accuracy and timeliness.

• Detect deficiencies and patterns, document findings, and suggest corrective measures.

• Assist local QA personnel in resolving file and data-related issues.

• Facilitate bi-weekly check-in meetings with Program Directors, Regional Directors, and other staff members.

• Daily update and maintain spreadsheets and reporting tools.

• Review quality assurance reports and dashboards, notifying the Quality Assurance Manager of any discrepancies.

• Support program monitoring and audits as needed.

• Contribute to the development and ongoing enhancement of policies, procedures, and quality management practices.

• Collaborate with the Training Coordinator to address recurring challenges and conduct targeted training sessions.

• Stay informed about standard operating procedures, as well as contract and TEGL updates.

• Evaluate invoices, payment requisitions, and ACH requests for accuracy, authorization, and documentation.

• Prepare weekly billing by creating payment spreadsheets and submitting them for approval and payment.

• Identify missing information, duplicate entries, and mathematical errors, collaborating with internal teams to rectify discrepancies.

• Ensure the accuracy and confidentiality of participant information.

• Undertake additional duties and projects as required.

⛳️ Requirements

• A Bachelor's degree or equivalent workforce experience.

• Experience with WIOA, TANF, and/or SNAP in areas such as quality assurance, monitoring, compliance, case management, and/or eligibility.

• Exceptional attention to detail, coupled with strong organizational, analytical, research, and critical thinking skills.

• Proficiency in computer applications, particularly strong skills in MS Excel.

• Familiarity with Google Drive.

• Capability to learn specialized databases and software systems.

• Outstanding interpersonal and communication abilities, both verbal and written.

• Ability to excel in a fast-paced environment while ensuring confidentiality.

• Successful completion of a background check, which includes criminal history, prior employment, and educational verification.

• Availability to work during business hours for assigned contracts, regardless of physical location.

🏝️ Benefits

• Equal Opportunity Employer.

• Background check and employment verification process.