Quality Assurance Claims Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough pre-submission quality assurance evaluations of FHA, VA, USDA, and Supplemental claims.

• Confirm the accuracy of claim elements, which include loan and policy information, claim calculations and reconciliations, advances and recoverable balances, as well as the completeness of supporting documentation.

• Finalize reconciliation of advances and verify precision prior to claim submission.

• Ensure all necessary documentation complies with agency, investor, and regulatory standards.

• Identify and rectify discrepancies, errors, or absent information prior to submission.

• Maintain precise and transparent records of QA assessments, findings, and daily output.

• Execute internal QA audits on claims before submission to guarantee adherence to quality standards.

• Examine trends in claim errors and offer insights to facilitate training and enhance processes.

• Partner with claims processors, servicing teams, and leadership to address issues and optimize workflows.

• Assist with system updates related to claim preparation and pre-filing readiness.

• Support post-submission processes, including inquiries related to missing documentation or agency requests as necessary.

• Monitor and document QA outcomes, ensuring accurate records in internal systems.

• Oversee assigned workflow queues and adhere to established turnaround times.

• Conduct research to address issues affecting claim accuracy and completeness.

• Comply with confidentiality standards and data integrity regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 3 years of experience in FHA, VA, USDA, and Supplemental foreclosure claims QA/QC testing and/or filing.

• Robust understanding of mortgage servicing practices and the claims lifecycle and requirements.

• Familiarity with foreclosure procedures and relevant guidelines.

• Exceptional attention to detail with an emphasis on accuracy and error avoidance.

• Capability to analyze, identify, and resolve discrepancies independently.

• Strong time management and prioritization abilities.

• Competence in making informed decisions and meeting deadlines in a dynamic environment.

• Proficient written and verbal communication skills.

• Proficiency in Microsoft Office, particularly Excel and Word.

• Commitment to maintaining strict confidentiality.

🏝️ Benefits

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.

• Time Off: Paid holidays, vacation, and sick leave.

• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan.

• Wellness Programs: Access to mental health resources, including complimentary Calm memberships, and initiatives to support physical and emotional well-being.

• Employee Recognition: Programs that acknowledge achievements and milestones.

• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, along with access to a tuition reimbursement program that supports your continued education and professional growth.