Loan Servicing Quality Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a comprehensive evaluation of document provisioning and/or remediation plans assigned, pinpointing items that need clarification.

• Assess process remediations submitted by servicing business units to determine if the plan meets compliance requirements.

• Develop and maintain documentation of processes, reports, applications, and procedures in accordance with departmental policies.

• Execute testing for internal and external low/medium risk findings to guarantee effective plan implementation and resolution remediation, ensuring accuracy and adherence to established testing timelines and standards.

• Identify exceptions based on testing outcomes and inform department management of any observations that fall outside the testing scope but necessitate action.

• Secure approval for testing as outlined by department procedures or as directed by management.

• Conduct loan data analysis to validate and communicate test results to the servicing business unit as directed by department management.

• Perform recurring testing as assigned.

• Investigate external or internal findings, propose initial responses to business units, and obtain approval for any modifications made to ensure timely submission of responses to internal and external parties.

• Utilize SharePoint and other systems to track all assignments and update their status accordingly.

• Raise issues of risk concern with management while maintaining data integrity and confidentiality.

• Adhere to departmental procedures for shared mailbox usage.

• Carry out assigned compliance testing and promptly escalate any compliance concerns.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma is required; a bachelor’s degree or equivalent experience is preferred.

• A minimum of three (3) years’ experience in mortgage/loan servicing.

• At least two (2) years’ experience in quality data analysis, testing, and reporting.

• Familiarity with mortgage industry terminology, including knowledge of key servicing and default timelines.

• Proficient in utilizing Loan Servicing technology for research, validation, and information gathering.

• Skilled in MS Office with basic proficiency in Excel.

• Strong analytical, problem-solving, collaborative, and technical abilities.

• Excellent time management skills.

• Capability to adapt to changes and perform under pressure to meet deadlines.

• Ability to comprehend, retain, and communicate routine factual information.

• Competence in organizing thoughts and ideas into clear and understandable terminology.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family, along with a discretionary 401(k) match of 50% on the first 4% of your contributions.

• Access to various discounts on fitness, restaurants, retail, and more through our employee portal.

• Tailored training programs designed to assist you in advancing your career.

• Employee referral bonuses, allowing you to earn rewards for helping Carrington and Vylla grow.

• Educational reimbursement opportunities.

• The Carrington Charitable Foundation actively contributes to the community through initiatives that resonate with the interests of Carrington Associates.