Quality Assurance Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct quality assurance calls and/or process evaluations across all departments at Altisource.

• Review process findings and create reports that emphasize trends and improvement opportunities.

• Propose strategies to decrease process variability and eliminate mistakes.

• Monitor Business Unit responses to findings from process evaluations.

• Collaborate with Management to formulate project plans that address opportunities identified through process evaluations.

• Raise unresolved issues to Senior Management and work with them towards resolution.

• Provide timely reports to management that document observations from evaluations.

• Assist in the implementation of changes or adjustments to the Quality Assurance department's evaluation procedures.

⛳️ Requirements

• Experience in US Mortgage Eviction, Sale, Closing, etc.

• Strong communication skills.

• Background in US mortgage Semi Voice, Eviction, Real Estate, and Closing.

• Bachelor's Degree is preferred.

• Preferred experience of 2-5 years.

• License or Certification: Not required.

🏝️ Benefits

• Competitive salary commensurate with your experience and skills.

• Medical insurance coverage for employees and their families.

• Personal Accident Benefit and Life Insurance for employees.

• Wellness Programs – including Doctor support, Psychologist, Counselor, and Onsite health checkup camps.

• 10 paid holidays, plus 26 paid days off each year.

• Engaging employee activities.