Quality Assurance Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee remote commissioning, quality assurance, and project closeout for Budderfly's HVAC Replacement Program and related energy solutions.

• Ensure adherence to installation quality, safety standards, commissioning processes, and project closeout across Budderfly and its contractor network.

• Offer contractors real-time technical assistance, troubleshooting support, and best practices for equipment installation and startup.

• Perform remote installation closeout reviews utilizing quality assurance and commissioning checklists.

• Analyze surveys, photographs, videos, TAB reports, commissioning documentation, startup data, and various installation records.

• Detect, document, and address installation deficiencies through phone, video, and collaboration platforms.

• Monitor completed installations remotely to verify system performance and coordinate corrective measures.

• Create contractor punch lists and customer-facing deficiency reports.

• Report installation, commissioning, performance, and safety issues to internal stakeholders.

• Uphold consistent quality assurance practices across thousands of HVAC installations.

• Confirm successful installations and anticipated operational and energy performance outcomes.

• Provide quality assurance supervision across QSR, casual dining, retail, and enterprise facilities.

• Collaborate with HVAC Installation, Energy Performance Engineering, Customer Management, Service & Maintenance, and General Solutions teams.

• Maintain installation records, quality findings, commissioning results, and closeout documentation.

• Occasionally travel for field audits, training, escalated installations, and operational initiatives, up to 35% of the time.

• Be prepared for fluctuating work schedules; availability for nights and weekends is essential.

⛳️ Requirements

• A minimum of 7 years of commercial HVAC experience, showcasing expertise in installation, startup, commissioning, troubleshooting, and quality assurance.

• Comprehensive working knowledge of rooftop units (RTUs), make-up air systems, exhaust systems, packaged equipment, split systems, heat pumps, refrigeration systems, economizers, controls, and ventilation systems.

• Experience in roles such as Site Superintendent, Commissioning Agent, Lead Installer, TAB Technician, Service Technician, or similar field leadership positions.

• Proven track record of managing third-party contractors and holding vendors accountable for safety, workmanship, schedule compliance, and installation quality.

• Capability to identify installation deficiencies, code violations, commissioning issues, and performance concerns, and drive corrective actions to resolution.

• Proficiency in reviewing and interpreting Test & Balance (TAB) reports, commissioning documentation, startup records, mechanical drawings, control sequences, and equipment submittals.

• Strong understanding of airflow, ventilation, building pressure relationships, refrigeration circuits, economizer operation, and HVAC control strategies.

• Experience resolving operational, comfort, energy performance, and equipment reliability issues in occupied commercial facilities.

• Familiarity with EMS/BMS/DDC control systems, remote monitoring platforms, and network-connected HVAC equipment.

• Skilled in using diagnostic tools such as refrigeration gauges, digital psychrometers, airflow measurement devices, electrical test equipment, and commissioning instruments.

• Ability to clearly communicate technical findings to contractors, customers, project managers, engineers, and executive stakeholders.

• Strong organizational abilities to manage multiple projects, site visits, commissioning tasks, and punch list items concurrently.

• Self-motivated and capable of working independently with minimal supervision while making informed field-based decisions.

• Experience assisting national account customers in QSR, retail, restaurant, grocery, or multi-site commercial settings is preferred.

• Knowledge of relevant OSHA safety regulations, manufacturer installation standards, and commercial HVAC industry best practices.

• Proficient with Microsoft Office, mobile field applications, remote collaboration tools, and photo/document management platforms.

• Preferred certifications include EPA Universal, OSHA 10 or 30, NATE, NEBB/AABC/TABB, HVAC commissioning, and manufacturer certifications.

• A valid Driver's License with a satisfactory driving record is preferred.

🏝️ Benefits

• Opportunities for career advancement in a rapidly growing, supportive company environment.

• Competitive compensation.

• Comprehensive benefits package that includes medical, dental, vision, 401K, life insurance, and disability insurance.

• Chance to be part of a team that values its members and collaborates to drive positive change.