Quality Assurance – Administrative Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Evaluate healthcare-related documents, records, and internal files for precision, thoroughness, and correct documentation.

• Perform comprehensive quality assessments and pinpoint missing data, inconsistencies, errors, and incomplete records.

• Ensure records align with internal quality benchmarks and established protocols.

• Highlight discrepancies and monitor findings until resolved.

• Keep accurate healthcare administrative records and documentation.

• Review and revise patient-related data in internal systems.

• Maintain organized and accessible records while tracking outstanding requirements and follow-ups.

• Manage confidential patient and family information in compliance with privacy regulations.

• Operate across healthcare platforms, CRM systems, and internal databases.

• Retrieve, assess, update, and verify information across various software systems.

• Guarantee accurate and consistent data entry throughout systems.

• Investigate or escalate discrepancies between platforms as necessary.

• Maintain trackers, spreadsheets, reports, and administrative databases.

• Communicate with internal teams regarding errors, missing information, and pending tasks.

• Follow up with departments to acquire corrections or missing data.

• Escalate issues that require further attention or clarification.

• Provide updates on quality assessments, outstanding items, and concerns.

• Collaborate with clinical and administrative teams.

• Identify recurring errors, administrative deficiencies, and opportunities for process improvement.

• Maintain quality checklists, procedures, and tracking systems.

• Complete tasks accurately within designated timeframes while managing multiple priorities.

• Support efficient and consistent administrative and quality assurance processes.

⛳️ Requirements

• Prior experience in healthcare administration, quality assurance, medical administration, healthcare operations, or a similar detail-oriented role.

• Proven experience managing repetitive, meticulous, and highly detailed tasks.

• Exceptional attention to detail with the ability to spot minor discrepancies.

• Strong written and verbal communication skills in English.

• Comfortable working with complex software systems, databases, and multiple platforms.

• High level of computer literacy and confidence using digital records and spreadsheets.

• Ability to work independently while remaining an engaged and collaborative team member.

• Capacity to handle a fast-paced workload without sacrificing accuracy.

• Strong organizational skills with the ability to adhere to structured processes.

• Proactive mindset with a commitment to taking ownership of tasks and seeing them through to completion.

• Previous experience in a US healthcare setting is advantageous.

• Familiarity with ABA therapy, behavioral healthcare, or other allied healthcare services is beneficial.

• Experience with medical records, clinical documentation, or healthcare quality assessments.

• CRM experience is a significant advantage.

• Familiarity with healthcare administration, insurance documentation, authorizations, or billing processes would be beneficial.

• Experience using healthcare management platforms, electronic health records (EHR), or practice management systems.

• BCBA or RBT certification is not a requirement.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible working hours to promote work-life balance.