Quality Analyst, Genesys Cloud CX – Dynamics 365 Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Create detailed test strategies, plans, cases, and scripts for Genesys Cloud CX and Dynamics 365 solutions.

• Establish approaches for functional, integration, system, regression, performance, and UAT testing.

• Ensure a clear connection between business requirements, user stories, and test cases.

• Engage in reviews and design walkthroughs to identify potential test scenarios early in the development process.

• Participate in Agile ceremonies, such as sprint planning, backlog grooming, daily stand-ups, and retrospectives.

• Execute functional and integration testing for MS Dynamics 365 functionalities and Genesys CX (including call routing, IVR flows, etc.).

• Document, manage, prioritize, and re-evaluate defects using Azure DevOps, collaborating with development teams to troubleshoot and resolve issues.

• Assist in root cause analysis and propose process enhancements to improve software quality.

• Provide support to business users during UAT planning and execution.

• Develop UAT scenarios and scripts.

• Monitor UAT completion and sign-off processes.

• Engage in performance, load, and scalability testing.

• Validate system response times and overall user experience.

⛳️ Requirements

• Minimum of 5 years of experience in Quality Assurance and Software Testing.

• At least 2 years of experience with Contact Center, CRM, or Customer Service platforms.

• Proven experience testing enterprise SaaS applications.

• Familiarity with supporting Agile/Scrum delivery environments.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.